Call Captioning is available on all Echo Show devices. In addition to helping customers who are deaf and hard of hearing, this language and country expansion reflects the diverse world we live in today, making video calls more inclusive, notably for those in multilingual homes, and helping loved ones stay connected across countries. Starting today, Call Captioning, which displays captions in near real time during one-on-one Alexa video calls, will now be supported in Spanish, French, and Portuguese languages and available to customers in Brazil, Canada, Mexico, and the U.S. Here is a updated Amazon article stating that Call Captiong is availabe on all Echo Show decies, in certain languages, and locations. (1) this Amazon Alexa article on Amazon's website is relevant but not sufficient.However, for the Prime Video app running on the new Roku Ultra device, subtitles and closed captions are not enabled/disabled using the remote key. Note, you will only see the other person’s captions on your screen, not your own. For earlier Roku models, subtitles and closed captions for most applications, are enabled/disabled using the remote key. There is no control over the caption display location, and the transcription delay is currently rather large. If it says “Captions Off” it has already been enabled.Settings- Device Options- Check Software Updatesĭuring the FIRST Alexa Video call, tap the screen:.If that fails, update the software under:.If that still fails, power cycle the Echo Show.If you don’t see that, or you get an error, drop the call and connect back up.Reporting the problem to Amazon is useless, they adknowledge the problem. For example a movie with this problem is Riddick (2013). The problem seems silly, it looks like the subtitles are set for 24 fps while the video is actually 23.976 fps. You should see and hear an announcement that the “screen is being transcribed for another party.” By the end of the movie the subtitles are several seconds ahead. There is one additional setting that you and your Mom must perform during the first Alexa video call. The best bet is usually to cast or mirror your phone to your tv if you want a have decent experience. The prime apps on iOS are Android on average are much better for captioning than their tv versions on Roku / AppleTV. Optional- if she wants to adjust text size and color: The foreign parts usually require a user to turn on closed captioning- but even then, subtitles may not appear.Scroll down to Call Captioning and enable it.Scroll down to Accessibility and Tap it.I suggest talking her through this step-by-step on the phone as you perform the changes on your own Echo Show: Unfortunately, if your Mom already has the Echo Show, she will have to make a couple of settings changes on the device. Services: for Older Adults, Friends & Families.Services: for Companies & Entrepreneurs.Longevity Explorers: Purpose, Goals, Activities.
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