If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. By accessing or using any part of the site, you agree to be bound by these Terms of Service. Please read these Terms of Service carefully before accessing or using our website. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Suburban offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.īy visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. Throughout the site, the terms “we”, “us” and “our” refer to Suburban. If you need more information about order changes or returns, you can contact our customer service team at (852) 39545524 from Monday to Sunday, 11:30 am to 8:00 pm. Please note that we will only refund to local bank accounts, and the name of the bank account holder must be the same as the name of the billing contact person for the order. When the refund is successfully deposited in your bank, we will notify you by email. Please contact your bank to check when the refund will be deposited into your account. If you have not provided your bank information, please refer to the information below. If payment is made by bank transfer or cash deposit, we will return the refund to your account bank within 8 working days. If you pay with a Suburban Store gift card, the refund will be sent to you via email within 3 working days in the form of a Suburban Store gift card. Please contact the card issuing bank to check when the refund will be deposited into your account. If payment is made by credit card, we will return the refund to your card issuing bank within 3 working days. The refund will be based on the payment method used when ordering. Suburban HK return center will process the refund after receiving the returned goods. In case of any disputes, Suburban HK reserves the right of final decision.ĢB, 2/F, Lladro Centre, 72 Hoi Yuen Road, Kwun Tong.If you receive the wrong goods, defective goods or find that the package is incomplete, please contact us within 7 days from the date of receipt and provide your order number, product photos and other relevant details, and we will be happy to solve it for you.If you request an exchange, we’re not responsible for the returning and second shipping fee.If you request a refund, the shipping, import taxes and duties in the order will not be refunded.We are not responsible for any damage or loss of returned goods during shipping. ![]() Therefore, we recommend that you use reliable and traceable transportation services.
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